Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – We monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
Software & Website Development
Wiring & Cabling
What business problems do you solve?
By leading with IT strategy and compliance guidance, Tech Wave fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
How do you maximize responsiveness?
Тech Wave is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Community Support & Service
- Construction
- CPA & Financial
- Insurance
- Healthcare
- Insurance
- Housing
- Legal
- Manufacturing
- Mental Health
- Nonprofit
- Real Estate
- Restaurants